Our Public Safety team is committed to delivering excellent customer service and keeping you safe and comfortable throughout your event. They know the city as well as they know our facilities, and have a strong relationship with city, state, and federal authorities ensuring fast and appropriate responses to any incidents at the BCEC or the Hynes.
MCCA Prohibited Items Policy
Weapons of any type, functional or non-functional, such as firearms, swords, knives, throwing stars, crossbows, clubs, bludgeons, etc. are strictly prohibited within MCCA facilities. The MCCA strictly prohibits all persons from carrying a firearm or other prohibited item while on MCCA property or within a facility under MCCA control, including those persons licensed to carry a firearm. Other prohibited items may include, but are not limited to, illegal drugs and drug paraphernalia, outside alcohol, Tasers or stun guns, and any other item that is deemed to be dangerous or a disruption to MCCA business and events. This policy applies to all MCCA employees, contractors, temporary employees, clients, exhibitors, visitors, and guests. Only on-duty law enforcement agents who are working on behalf of the MCCA, or those who have been given expressed authorization by the MCCA Director of Public Safety will be permitted to carry a firearm or other prohibited item while on MCCA property.
Health Advisory for Novel Coronavirus (2019-nCoV)
The Massachusetts Convention Center Authority adheres to the recommendations set forth in the U.S. EPA’s Emerging Pathogen Policy regarding cleaning disinfectants effective against the Novel Coronavirus (2019-nCoV). For more information on 2019-nCoV, please refer to our updated information page.
The BCEC and the Hynes are entirely accessible and designed according to ADA requirements and beyond. A limited number of wheelchairs are available free-of-charge through the First Aid Station. Golf carts are also available at most events for rides to locations inside the building.
For personal assistance, please contact our Public Safety department at 617-954-2222(BCEC) or 617-954-2111(Hynes).
Lost & Found
If your lost item is a match with an item turned in we will contact you. To increase the chances of finding your lost item please attach a photo to the form of your item.
The MCCA Public Safety property claim area is located in our Command Center at the BCEC and the Hynes.
The Command Center is open for property claim during normal business hours which are Monday-Friday from 8am to 4pm and during all event times. You may arrange a pickup for your claimed item by calling the Command Center at 617-954-2222 (BCEC) or 617-954-2111 (Hynes).
Lost Item Claim Form
Click the box below to fill out the form. Fill in all appropriate fields and identify the specific event your item was lost at. Anyone claiming property must show a picture ID or driver’s license, and your case ID number located on your receipt.