Hospitality Services

When you attend an event at the BCEC or the Hynes Convention Center, you’re in two of the best convention facilities in the world. Both have achieved Gold Standard Certification from the International Association of Convention Centers and are committed to providing you with the best customer service in the convention industry.



GUEST SERVICES ASSOCIATES   |   TRANSPORTATION   |   AMENITIES   |   DINING OPTIONS   |   WHERE TO STAY

Guest Services Associates

Our friendly staff of Guest Services Associates can be easily distinguished by their red blazers, and are strategically stationed at key areas throughout the building to assist with questions about our facilities, as well as the City of Boston.

Most of our Guest Services Associates (GSAs) have lived in the Boston area for years and can provide an insider’s scoop on the best restaurants, attractions, and entertainment in the city. Our GSAs are also experts on the building and can easily aid you in finding meeting rooms, exhibition halls, food services, the Business Center, ATMs, and more. They love interacting with our guests, so if you have a question, don’t be shy! They are there to help!

Transportation

Our enthusiastic Transportation Agents are here to assist you with with parking, locating your shuttle bus, hailing you a cab, and more!

Upon arrival at the BCEC or Hynes you won’t miss our enthusiastic Transportation Agents. They are stationed outside the facility wearing bright yellow shirts! Not only can they assist you with parking or locating your shuttle bus, but they can hail you a cab, let you know of any delays, or recommend the best route to your next location.

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Parking at the BCEC

To self-park ($20 and $40 for oversized vehicles), from Summer Street, turn onto East Side Drive, drive past the valet area, and continue straight along the side of the building. At the end of the building, make a right and go down the ramp. At the bottom of the ramp, turn left and you will see the entrance to the South Parking lot in front of you. Accessible parking spaces are also located in this lot, closest to the building (the same parking rates apply).

Valet parking is available during most events for $30. To access from Summer Street, turn onto East Side Drive and the valet area will be immediately on your right. We accept cash and all major credit cards.

Or download our PDF list of nearby parking lots & garages:

Parking at the Hynes

Within a three-block walk of the Hynes Convention Center are numerous parking garages totaling over 4,400 spaces. There is limited meter parking available around the Hynes and adjacent streets. Download our PDF guide of nearby garages for a full list of options.

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Transportation Information Booth

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Once inside the convention centers, you will find the Transportation Information Booth located near the registration area. Stop here to find transportation information, including subway maps and bus routes.

Public Transportation

Maps & Directions

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Whether you’re traveling by air, by foot, car, bike, bus, or subway, we have the resources you need to get to the BCEC and Hynes with ease.

Learn more

Amenities

We offer a wide array of free amenities to make your time at the BCEC and the Hynes as pleasant and productive as possible.

Free Wi-Fi

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You can’t conduct business without connectivity! Free Wi-Fi is available 24/7 throughout the entirety of each facility from meeting rooms to loading docks. We don’t just provide a signal to your mobile device, we provide the appropriate upstream bandwidth so you can work at the speed you need. Simply put, the BCEC and Hynes have the best free Wi-Fi service in the industry.

Business Center

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We know work doesn’t stop just because you’re away at a convention. To help you stay productive, both of our venues feature a full-service FedEx Office business center. Make copies, print a PowerPoint handout, scan a document, purchase office supplies, ship a package or create and print signage — the business center keeps you at the top of your game.

Charging Stations

Phone battery running low? Visit one of our convenient charging stations that have USB connections and plenty of power.

Phone

Need to make a call? Pick up one of our black house phones to make complimentary local and toll-free calls. Just dial “9” to get an outside line.

ATM

We have two ATM locations in each of our facilities available for you and your attendee’s use.

Mamava Nursing Pods

Both the BCEC and the Hynes have Mamava Pods – free-standing, private lactation suites for new mothers, specifically designed for breastfeeding and pumping. Each Mamava Pod has a SmartLock with Bluetooth technology that connects with the Mamava Mobile App, allowing mothers to reserve, find, and unlock the pods through their smart phones.

Learn more

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Your Road Map Within

Click to view the facility guides for the BCEC and Hynes.

Dining Options

Wherever you are in Boston, delicious food is always right around the corner. Whether you are looking for a quick snack or an elegant sit-down meal, you have great choices both inside and outside our facilities.

Food, glorious food!

Boston has a well-deserved rep as a historic city – but that doesn’t mean we don’t embrace innovation, especially as it relates to food. While our celebrity chefs are world-famous, the new crop of hot restauranteurs is setting Boston’s dining scene on fire with their distinctive and creative flair. From stellar seafood served along waterfront rooftops to grilled masterpieces at downtown steakhouses to a burger from the corner pub, you will experience great food.

Explore Boston Restaurants

On-Site Concessions

The Hynes and BCEC are both well-stocked with food options if you need to grab a quick bite before your next session. Levy Restaurants, our award-winning restaurant partner, supplies both facilities with delicious bites at our various on-site locations.

Local Favorites

Check out our neighborhood Dining Guides for local favorites.

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Where to Stay

Boston area hotels feature over 35,000 hotel rooms that enjoy unmatched proximity to the airport, convention centers, and city sights.

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Outstanding Location & Variety of Styles

The majority of convention hotels are within a 15-minute drive of both the convention centers and Logan International Airport, and within walking distance of major city sights. Boston convention centers are connected to world-class hotels with the BCEC connected to The Westin Boston Seaport District and the Hynes connected to the Boston Marriott Copley Place, Sheraton Boston Hotel, and Westin Copley Place Boston.

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Explore Boston Hotels

Our Hotel Finder provides you with additional information on all of the hotels Signature Boston works with, including photos and specifications, proximity to public transportation, and the distance to our convention centers.

Hotel Finder

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