Hospitality Services

Conference hall filled with attendees

Guest Services Ambassadors

When you arrive at the BCEC or Hynes, you will immediately notice our welcoming staff of Guest Services Ambassadors. They are easily identified by their red blazers and are strategically stationed throughout the facility. While they are there to assist you with questions about the convention centers and can easily aid you in finding your meeting room or other destination, they are also ambassadors in the truest sense of the word. Most of the staff have lived in the Boston area their entire lives, and are thrilled to assist you with restaurant recommendations or places to visit outside of the BCEC or Hynes.

Public Safety Officers

Our Public Safety Officers provide a friendly sense of security, keeping our clients and guests safe and comfortable throughout their event. While we hope that you never need it, all of our Public Safety Officers are CPR certified and highly trained to handle any emergency, giving you peace of mind that our guests are always well taken care of.

Conference hall filled with attendees
Conference hall filled with attendees

Transportation Agents

Upon arrival at the BCEC or Hynes you won’t miss our enthusiastic Transportation Agents. They are stationed outside the facility wearing bright yellow shirts! Not only can they assist you with parking or locating your shuttle bus, but they can hail you a cab, let you know of any delays, or recommend the best route to your next location. Once inside the convention centers, you will find the Transportation Information Booth located near the registration area. Stop here to find transportation information, including subway maps and bus routes.

Your Road Map Within

Click to view the floor plans for the BCEC and Hynes.