Indoor GPS in use on a mobile phone

Public Safety Expertise at the BCEC & the Hynes

By Bojura Angelova

Although we’re not actively hosting events at the BCEC and the Hynes, we are open for future bookings. For regular updates on the MCCA’s response to the COVID-19 outbreak, please go to https://sb.signatureboston.com/mcca-covid-19

This week, our complimentary and value-added services blog series continues with a feature of the team that ensures the safety and security of your event at the Boston Convention & Exhibition Center (BCEC) and the Hynes.

Our Public Safety team is committed to delivering excellent customer service and keeping your guests and exhibitors safe and comfortable throughout your event. They know the city as well as they know our facilities, and all of them are CPR certified and highly trained to handle any emergency, giving you peace of mind that your guests are always well taken care of.

Complimentary Services

Public Safety Planning
Each event is assigned a Public Safety Manager to complete an event assessment based on a number of criteria to help determine any potential safety concerns, as well as to coordinate special security needs or develop custom emergency management and crisis communications plans.

Public Safety Team
Our Public Safety Team has a strong working relationship and direct connection to city, state, and federal authorities, ensuring fast and appropriate responses to any incidents at our facilities.

Perimeter Security Coverage
We offer complimentary perimeter coverage for your event, with security desks located at all main entrances for both the BCEC and the Hynes.

24/7 Command Center
Our state-of-the-art Command and Coordination Centers serve as a link between event staff and all MCCA departments. We provide facilities monitoring, digital CCTV service, access control systems, as well as direct access to first responders. In the event of a major emergency, the Command Center communicates directly with the Boston Police Department, the Boston Fire Department, the Boston Emergency Medical Service, and the Massachusetts State Police, who can dispatch the appropriate assistance.

Threat Detection
The C.A.T.C.H. system (Conduct Assessment Targeting Criminality & Hostility) is at the center of the BCEC and the Hynes’ Emergency Preparedness Program. C.A.T.C.H. incorporates many highly effective threat detection and mitigation protocols, allowing our trained Public Safety Officers to identify high-risk targets and prevent violent incidents at our facilities.

First Aid
Our Public Safety Team is trained in CPR and bleeding control, and AED defibrillators and bleeding control kits are situated in public areas on each floor of the BCEC and the Hynes.

Lost & Found
During event operating hours, Lost & Found is located at the Public Safety desk on Level 1 (North Lobby) at the Summer Street entrance of the BCEC, and at the Public Safety Office on Level 1 in the main lobby at the Hynes. After event hours, attendees can visit our Lost & Found page to file a report and get a case ID for any lost item(s) at both the BCEC and the Hynes.

House phones
The black house phones located in each meeting room and public space can be used to make complimentary local and toll-free calls, and to report an emergency by dialing extension 2222 at the BCEC or 2111 at the Hynes.

Value-Added Services

Signature Boston Public Safety Services
Our experienced Public Safety Team can serve as your event’s comprehensive, one-stop security team and offers a wide range of services including pre-show assessment, on-site coverage, and post-show evaluation. We can provide security staff for full building coverage (including exhibit halls and meeting rooms) and evaluate traffic patterns throughout your show. Our Public Safety Team knows the buildings inside and out and has direct connections to first responders, giving them a tremendous advantage against hiring an outside contractor.

Enhanced Security Measures and Screening
Security assessments are conducted for all groups and events. Based on these assessments, enhanced security measures – such as bag check, magnetometer screening, and K9 screening – may be required for the safety of the venue and its attendees. These security enhancements can also be added separately for any events that do not necessarily meet the criteria as a result of their security assessment.

Digital Radios
In order to assist you in amplifying your public safety efforts for your event, we offer a state-of-the-art Digital Mobile Radio Network for your radio and two-way communication requirements. These compact radios are available to rent during your event and offer full LCD displays, crystal-clear communications, and have been tested and programmed for use across the BCEC and the Hynes. You can order digital radios through your Events Services Manager.

EMT Services
Our Public Safety Team works with the Boston Emergency Medical Services Department to obtain EMS coverage for clients who either request or require it due to size and/or information received on the MCCA Event Safety and Security Assessment.

Boston delivers the most comprehensive event solutions, with two award-winning convention centers, endless customization opportunities, cutting-edge technology, and a commitment to service excellence. Our complimentary and value-added services are designed to enhance your event, foster engagement, and increase revenues. Learn more about our offerings by visiting the Plan Your Event section of the website or downloading our new Complimentary & Value-Added Services brochure.